X Bats is offering a ONE TIME REPLACEMENT WITHIN THE FIRST 101 DAYS FROM THE ORIGINAL PURCHASE DATE. This warranty covers all manufacturing defects and cracks or breaks from normal usage hitting regular baseballs.
The policy does not cover: bats that have been abused, altered or mistreated. Bats used in commercial batting cages are not covered under this policy. Any bat hit with dimple balls or rubber balls is not covered under this policy. Flaking of the grain on ash bats is a normal consequence of hitting with ash bats and is not covered under this policy.
For your ONE TIME WARRANTY replacement you must e-mail our X Bat Warranty Department at CustomerService@XBats.com. All returned bats must have a Return Authorization Number by email. (Your e-mail should include your Name, shipping name and address, as well as a copy of your purchase receipt) The replacement bat will be the same size, color and spec as the one returned. Replacement bats will not be covered by the 101 day warranty policy. X Bat will pay for return ground shipping on any bat that is shipped within the Continental United States.
All shipping charges on bats returned to us must be paid for by the customer sending the return. For replacement bats that need to be shipped to Alaska, Hawaii or overseas the consumer is responsible for paying the shipping charges back to them as well as to our return department.
The return must include a copy of the original purchase receipt.
The great thing about custom wood bats is the ability to choose a bat that fits your age, size, strength and game. Parameters such as knob style, handle thickness, barrel size and balance can all be dialed in to get the most comfortable bat in your hands. When you are comfortable with your equipment, you go to the plate each time with more confidence. Confidence translates to performance. We want you to have the confidence in your equipment to maximize your performance on the field.
Please use our custom bat model recommender below to receive advice on which bat is right for you. You'll be contacted by email within 24-48 hours of submitting your request.( * Required Fields )
Carlos G. Hiraldo Jr.
Keith Bauer II