This Bat Resource Guide will help you through the process of
finding, selecting, and caring for your bat. We also offer a link to our
most Frequently Asked Questions (FAQ's).
This portion of our website allows you to research about bats and find out
about almost anything related to bat selection.
The Bat Care
section gives you tips on what to do to make your bat last longer. For example,
not leaving your bat in the rain or in extremely hot or cold areas may preserve
the life of a bat. This section will give you useful information
about making sure you get the most for your money.
Please feel free to contact us at our email:
CustomerService@XBats.com or our order/information line of:
DO NOT CALL THIS LINE FOR ANY CUSTOMER SERVICE ISSUES.
X Bats is offering a ONE TIME REPLACEMENT WITHIN THE FIRST 101 DAYS FROM THE ORIGINAL PURCHASE DATE. This warranty covers all manufacturing defects and cracks or breaks from normal usage hitting regular baseballs.
The policy does not cover: bats that have been abused, altered or mistreated. Bats used in commercial batting cages are not covered under this policy. Any bat hit with dimple balls or rubber balls is not covered under this policy. Flaking of the grain on ash bats is a normal consequence of hitting with ash bats and is not covered under this policy.
For your ONE TIME WARRANTY replacement you must e-mail our X Bat Warranty Department at CustomerService@XBats.com. All returned bats must have a Return Authorization Number by email. (Your e-mail should include your Name, shipping name and address, as well as a copy of your purchase receipt) The replacement bat will be the same size, color and spec as the one returned. Replacement bats will not be covered by the 101 day warranty policy. X Bat will pay for return ground shipping on any bat that is shipped within the Continental United States.
All shipping charges on bats returned to us must be paid for by the customer sending the return. For replacement bats that need to be shipped to Alaska, Hawaii or overseas the consumer is responsible for paying the shipping charges back to them as well as to our return department.
The return must include a copy of the original purchase receipt.
The great thing about custom wood bats is the ability to choose a bat that fits your age, size, strength and game. Parameters such as knob style, handle thickness, barrel size and balance can all be dialed in to get the most comfortable bat in your hands. When you are comfortable with your equipment, you go to the plate each time with more confidence. Confidence translates to performance. We want you to have the confidence in your equipment to maximize your performance on the field.
Please use our custom bat model recommender below to receive advice on which bat is right for you. You'll be contacted by email within 24-48 hours of submitting your request.
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