Send us an email to customerservice@xbats.com and give the name the baseball bat is to be shipped to and the date the order was placed. SIGN EVERY EMAIL WITH THE FIRST AND LAST NAME THE ORDER IS TO BE SHIPPED TO SO WE KNOW WHO YOU ARE.
If you have customer service questions or want to check the status of your order, please send mail to customerservice@xbats.com. Inquiries on bat delivery status will ONLY be addressed by email. Bat status questions can NOT be handled by telephone.
Please understand that you are ordering a bat custom made to your exact specifications and, as such, orders can NOT be cancelled for any reason. Each bat is made to each individual's choice of model, length, weight, color combinations and name personalization and therefore are not suitable for sale to any other person.
Our phone number is FOR ORDERS ONLY. If you want the absolute fastest service on order status, problems, questions or any issues other than ordering a bat, you MUST send an email. We answer every email every day. We spend as little time on the phone as possible so we can spend our productive time making bats.
Question about an order? Send an email to: customerservice@xbats.com
Problem with an order? Send an email to: customerservice@xbats.com
Wondering where your bat is? Send an email to: customerservice@xbats.com
Any other issues? Send an email to: customerservice@xbats.com