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DO NOT CALL THE ORDER LINE FOR CUSTOMER SERVICE.

09-21-2012  |  By: XBATS |  (1) Post comment »  |  Read comments »
Your call will not be returned and your question will not be answered. That line is for placing new orders only. Please email us: CustomerService@XBats.com for any and all Customer Service issues. This is how we can help you most quickly and effectively.

All orders are tracked by the name the order is being shipped to. Please tell us the first and last name your order is being shipped to in every e-mail so we can best help address your issue. Every email is answered every single day. If you do not receive a reply in 24 hours it means your email did not get to us. Please use the email address you entered when you placed your order to contact us. Please sign your email so we know who you are. We track orders by the name the bat is to be shipped to so please use that name in your email.

 

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