Your call will not be returned and your question will not be answered.
That line is for placing new orders only. Please email us: CustomerService@XBats.com
for any and all Customer Service issues. This is how we can help you
most quickly and effectively.
All orders are tracked by the name the order is being shipped to.
Please tell us the first and last name your order is being shipped to in
every e-mail so we can best help address your issue. Every email is
answered every single day. If you do not receive a reply in 24 hours it
means your email did not get to us. Please use the email address you
entered when you placed your order to contact us. Please sign your email
so we know who you are. We track orders by the name the bat is to be
shipped to so please use that name in your email.